Unified Lifecycle Alert & Case Management Platform
27th February 2026 ·
Albany Beck partnered with a multinational bank to design and deliver a unified platform enabling Financial Conduct Officers (FCOs) to view, manage, and audit alerts raised against entities associated with the bank. The solution replaced fragmented, country-specific systems with a single workflow-driven platform, reducing response times, lowering operational effort, and strengthening regulatory oversight through auditable controls and on-demand reporting.
Challenge
The client operated across multiple jurisdictions, with millions of associated entities including customers, suppliers, employees, and organisations. Alerts related to sanctions, freezes, penalties, and prosecutions we regenerated across disparate systems, varying by country and alert type. This fragmentation made it difficult for FCOs to efficiently review alerts, take timely action, and maintain consistent audit trails. The process was resource-intensive, prone to error, and increased the risk of delayed action and regulatory penalties.
Approach
Albany Beck deployed programme leadership, Business Analysts, workflow specialists and Financial Crime SMEs to centralise alert governance and redesign end-to-end processes. Working across operations and compliance teams, we rationalised fragmented systems and defined a unified, auditable operating framework.
Solution
Albany Beck designed and implemented a unified alert management platform consolidating alerts across systems and jurisdictions at the entity level. The platform enabled FCOs to view and manage alerts through a single interface, with built-in workflows, four-eye checks, and SLA tracking based on alert type and risk. All actions taken on alerts were fully auditable, supported by automated validation and escalation functionality. The solution also incorporated AI-driven guidance to support FCO decision-making and on-demand reporting to meet regulatory and audit requirements.
Outcomes
- A single, unified view for managing alerts across entities and jurisdictions.
- Reduced lead time for taking action on alerts.
- Lower operational effort and resource requirements for alert management.
- Fully auditable alert actions, strengthening regulatory oversight and defensibility.
- On-demand reporting to support regulatory submissions and reduce the risk of penalties.
- A scalable escalation framework ensuring alerts are addressed promptly and consistently.