Acquisition-Led Market Transformation

3^rd March 2026 ·

A global insurance firm undertook a major transformation following an acquisition to modernise operations and harmonise processes across underwriting, claims, and placement, the organisation committed to aligning its roadmap with the goals of Lloyd’s Blueprint Two. This included adopting digital market standards, improving automation, reducing processing friction, and strengthening cloud-based resilience. Albany Beck was engaged to act as the central PMO, supported by data analysts and business analysts, to coordinate the transformation book of work and ensure alignment with Blueprint Two’s phased adoption milestones.

Challenge

A global insurer needed a unified structure to manage a complex transformation spanning underwriting, claims, and operations. While the market introduced new digital standards and processes, the organisation faced fragmented systems, manual workflows, limited governance, and significant integration demands with new digital platforms. With regulatory deadlines approaching and teams needing to shift to digital-first ways of working, the insurer required a strong central PMO to coordinate delivery and ensure organisation-wide alignment.​

Approach

AB established a central PMO to oversee the entire transformation portfolio, aligning strategy, technology, data, and operations. The PMO worked with leadership to map key processes to new digital workflows, harmonise data standards, and coordinate technology upgrades required for integration with market platforms. We redesigned placement, claims, and reporting workflows, developed readiness plans, and coordinated testing cycles across business units. The PMO also led change management, training, and communication activity to support adoption and embed digital-first behaviours.​

Solution

Acting as the organisation’s central command structure, Albany Beck delivered structured governance, standardised reporting, and coordinated cross-functional delivery. By combining strong PMO leadership with analytical and business analysis capability, we provided a unified model that connected strategic goals with technology enablement, process redesign, and market compliance, ensuring the transformation remained aligned, controlled, and on track.​

Outcomes

Albany Beck enabled the insurer to:​

• Align internal transformation plans with market-wide digital requirements
• Adopt common data standards and improve data quality and reporting accuracy
• Integrate core systems with market digital services for premium, claims, and settlement flows
• Replace manual, inconsistent processes with automated end-to-end workflows
• Improve visibility of delivery through structured dashboards and governance
• Achieve readiness milestones and engage effectively in market testing
• Train underwriting, claims, and operations teams in digital-first ways of working