Technology Modernisation Programme
3rd March 2026 ·
A global insurance organisation embarked on a major modernisation programme to stabilise legacy systems, uplift engineering capability, and strengthen operational resilience. They engaged Albany Beck to enhance technology reliability, modernise infrastructure, introduce automation, and improve delivery governance.
Albany Beck deployed a multidisciplinary team, including Application Support Analysts, Business & Data Analysts, Developers, DevOps Engineers, Scrum Masters, Programme Managers, and Cloud & Infrastructure Engineers to stabilise the estate while building long-term digital capability.
Challenge
The organisation faced significant technology and operational challenges: unstable legacy systems, manual deployments, fragmented support processes, inconsistent engineering practices, limited cloud readiness, and a lack of structured governance. They required a partner capable of strengthening day-to-day operations while laying the foundations for scalable, modern, and resilient technology services.
Approach
AB established a fully integrated, cross-functional delivery model aligned to the client’s technology operating rhythm:
- Programme Managers & PMO: Introduced governance, RAID control, reporting, and delivery discipline
- Scrum Masters: Embedded agile routines, improved sprint performance, and increased collaboration across squads
- Developers & DevOps Engineers: Modernised applications, introduced automated pipelines, and improved release reliability
- Cloud & Infrastructure Engineers: Stabilised environments, strengthened platform resilience, and implemented cloud-ready architecture patterns.
- Business & Data Analysts: Captured requirements, redesigned workflows, and supported data-driven decision making
- Application Support Analysts: Improved monitoring, incident response, and problem management, increasing platform stability
Solution
AB delivered a comprehensive technology uplift across engineering, infrastructure, support, and governance:
Modern Engineering & DevOps
- CI/CD pipelines and automated testing introduced
- More reliable deployments and reduced manual intervention
- Improved code quality and environment consistency
Cloud & Infrastructure Readiness
- Stabilised legacy platforms
- Introduced cloud-ready architecture patterns
- Enhanced monitoring, observability, and performance
Enhanced Operational Support
- Strengthened incident, problem, and service workflows
- Runbooks, SLAs, and structured support models implemented
- Reduced disruption and faster recovery
Data & Process Insight
- Detailed workflow mapping and requirements analysis
- Improved understanding of system dependencies and data flows
Governance & Agile Delivery
- Portfolio reporting, prioritisation, and visibility
- Agile coaching to increase team predictability and velocity
Outcomes
AB delivered organisation-wide improvements by stabilising legacy systems, modernising infrastructure, and introducing automated DevOps pipelines that enabled faster, more reliable releases. Clearer governance, improved monitoring, and stronger operational support reduced incidents and increased service resilience, while structured analysis and redesigned workflows strengthened alignment between technology and the business. Cloud-ready foundations and the adoption of modern engineering and delivery practices created a sustainable uplift in internal capability.