This leading investment bank was facing mounting pressure to remediate a large number of at-risk KYC (Know Your Customer) files before a regulatory deadline.
With over 3,000 cases requiring attention, the bank needed to act quickly to avoid potential fines and maintain client trust.
They turned to Albany Beck for help, and we were able to offer a swift and efficient solution:
Within weeks of starting, the new team's impact was clear. They quickly surpassed monthly targets and played a crucial role in helping the client meet their interim regulatory deadline.
This success translated into several significant achievements. The team achieved a 500% increase in daily completions during the project's final month, exceeding the performance of the in-house team by delivering a 15% higher case completion rate.
They also accomplished a remarkable feat by tackling 1,200 cases, which represented 40% of the total case remediation target.
15 consultants were successfully equipped for both "maker" and "checker" roles, expanding the client's internal capabilities. Ultimately, the team's contributions directly resulted in the client exceeding the interim regulatory deadline and completing new client adoptions, solidifying a successful partnership.