Colin Grange

Strategic Advisor to Banking Operations

Profile Summary

Colin Grange is a senior leader in customer service and operations with over three decades of experience, primarily within corporate, commercial and business banking. As a fractional advisor, Colin brings deep industry expertise in operational transformation, global delivery models, and customer experience optimisation. His background spans executive leadership roles in major financial institutions and fintech consultancies, making him ideally positioned to support banks navigating complex change and delivery challenges.

Core Strengths for Fractional Advisory

Customer-Centric Operational Transformation

Colin has led customer service and operations functions at NatWest Group and RBS, where he implemented significant service improvements and digital transformation tailored to commercial banking clients.

Global Strategy and Offshoring Execution

With leadership positions in GTS Service Operations across international markets, Colin has successfully designed and delivered scalable operating models, long term investment strategies including offshoring and global delivery hubs.

Change Leadership & Delivery Assurance

At RBS and ABN AMRO, he oversaw design and delivery multi-year transformation programs and enterprise-level change strategies across global service and operational functions.

Regulated Environment Expertise

Brings a mature understanding of risk, compliance, and control frameworks in large, regulated banking institutions.

Ideal Fractional Engagements

TOM Design

Advisory on target operating model design, especially for commercial and transaction banking customers

Service design

Advise on customer led service design across multiple asset classes

Post-merger integration

Support for post-merger integration, service harmonisation, and delivery scale-up

Cost-to-serve reduction

Leadership for cost-to-serve reduction through automation and process excellence

Offshoring guidance

Hands-on guidance during outsourcing/offshoring design and delivery

Executive coaching

Executive coaching for operations leadership teams

Track Record of Impact

Advisory on target operating model design, especially for commercial and transaction banking customers
Advise on customer led service design across multiple asset classes
Support for post-merger integration, service harmonization, and delivery scale-up
Leadership for cost-to-serve reduction through automation and process excellence
Hands-on guidance during outsourcing/offshoring design and delivery
Executive coaching for operations leadership teams